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Terms and Conditions


1) YOUR CONTRACT

Please read carefully the Booking Conditions as these form the basis of your contract with Water Park LTD and sets out the respective rights and obligations of both parties.

2) TO CONFIRM YOUR BOOKING

Once you have booked and paid the deposit, we will issue a Confirmation of Booking within 7 days by email. A contract will then exist between us. During the pandemic we will only issue invoices once the course has run.

3) PRICE

Once you have booked, the agreed price of your booking is fully guaranteed and will not be subjected to any surcharge provided you meet the payment schedule. This does not apply to invoice errors or government action.

4) SCHEDULE OF PAYMENTS

We usually require full payment upon placement of a booking but due to the uncertain nature caused by the pandemic we will only issue invoices once the course has run.

5) CANCELLATIONS

You may cancel your booking at any time via Email at office@waterparkadventure.co.uk


CANCELLATION CHARGES ARE PAYABLE AS FOLLOWS:

Time before start date - Cancellation Charge

more than 56 days - No Charge

56 - 29 days - 20% of the total booking cost

28 - 22 days - 50% of the cost of the booking

21 - 8 days - 70% of the cost of the booking

7 days or less - 100% of the cost of the booking



6) ALTERATIONS

The Company will, wherever possible, try to arrange any alterations you may request after the contract is formed. Alteration requests must be made via email to office@waterparkadventure.co.uk.

7) COMPANY ALTERATIONS

The arrangements detailed in this booking and in our brochure are given in good faith at the time of printing, but we reserve the right to provide comparable alternative arrangements if operational or other considerations so dictate. No employee or representative of this Company has the authority to verbally vary these terms and conditions or the information within our brochure, other Company literature or to enter into verbal agreements with clients of the Company. No variation in these conditions or otherwise in the terms upon which a booking is made and no promise to refund money paid to the Company shall be valid unless in writing and signed by a Director of the Company.

If we make a major change to your booking, we will inform you as soon as reasonably possible. You will have the choice of either accepting the change of arrangements or cancelling your booking and receiving a full refund of all monies paid.

8) IMAGES

From time to time authorised parties may carry out photography and/or video recording. You agree that we may use such images in promotional, advertising or publicity material in any format whatsoever. You further agree that copyright rests with such authorised parties. 

9) INSURANCE

We strongly recommend that you are insured for your course. It is your responsibility to ensure that your policy includes cover for cancellation, emergencies and the water sports activities in which you will be participating.

Water Park holds full Public Liability Insurance.

10) FORCE MAJEURE

The Company reserves the right to cancel/curtail your course due to circumstances amounting to Force Majeure - these include, but are not limited to, war, riots, government action, terrorism, fire, weather conditions, pandemics, strike action and all similar events outside the Company's control which prevent or affect the Company's contractual obligation.

11) RESTRICTIONS

Water Park, and its staff are responsible for the safe conduct of your course and may vary the itinerary to that end. They alone shall decide whether or not the water sports activities are available or conditions are safe to use a particular craft. It is not permitted for any Water Park Water sports craft to do night sailing or partake in any third party race without the prior written approval of the Company. All water based activities are offered subject to availability. The Company cannot be held responsible for loss of use of water sports equipment due to adverse weather conditions.

12) COMPANY LIABILITY

The Company accepts responsibility should any of the services which we are contractually obliged to provide prove deficient or not of reasonable standard. This includes responsibility for the acts or omissions of any of our employees, subcontractors and suppliers.

The Company does not accept liability or responsibility for personal injury to, or the death of any participant howsoever caused unless by the proven negligence of the Company, employees, suppliers or subcontractors. In addition, the Company is NOT liable for death, injury or illness caused by an activity outside of the Company's activities.

The Company cannot accept liability for causes of dissatisfaction that are not notified to us, in writing, within 28 days of completion of the course.

13) TERMINATION OF BOOKING

We reserve the right in our absolute discretion to terminate without further notice the booking arrangements of any client who refuses to comply with the instructions or orders of the Company staff or other responsible person whose behaviour in their opinion is likely to cause distress, damage, danger or annoyance to other clients, staff, any third party or to property. Upon such termination our responsibility for your booking ceases and we shall not be liable for any extra costs incurred by you.

14) COMPLAINTS

Our aim is to give you an enjoyable and trouble-free course. If you do have a problem or complaint it is important and in your own interest to tell a relevant member of the Water Park staff immediately so that steps can be taken to resolve the matter on the spot. If your complaint cannot be resolved there and then, please notify us via Email immediately upon your return. We strongly recommend that you communicate any problem to our centre staff without delay and raise any issues whilst at our centre, if you do not, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on the course and this may affect your rights under this contract. The Company will make every effort to provide suitable alternatives but will not be held liable for changes made by outside influences. Disputes arising out of, or in connection with this contract that cannot be amicably settled may be referred to arbitration, if you so wish, under a special scheme that is administered quite independently by the Chartered Institute of Arbitrators.

Our staff are often asked for information not contained in the brochure. Whilst every effort is made to ensure that all information given is correct, the Company cannot be held responsible if this should prove inaccurate.

15) EQUIPMENT

All the dinghies, windsurfers and powerboats used by Water Park are of an approved design suitable for teaching. All buoyancy aids are of an approved design.



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